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In a bid to enhance service requirements and handle letterbox-related points, SingPost introduced as we speak that residents will quickly have the ability to charge and provides suggestions on their neighbourhood postman.
From as we speak (16 Jul), residents of Yishun and Bukit Timah (postal codes starting with 58, 59, 65 and 76) will have the ability to know who their neighbourhood postman is, charge and depart feedback for them, and even learn brief biographies of them through mypostman.sg.
This function might be rolled out nationwide in October.
The web site may even have a basic suggestions web page that residents can use to alert SingPost of service and letterbox-related points and incidents.
Screenshot from mypostman.sg
To encourage individuals to go to the location, stickers with QR codes that hyperlink to the web page have been put up above HDB letterbox nests within the trial estates.
Round two million units of four fridge magnets with QR codes may even mailed out to each family and enterprise models in Singapore.
These codes could be scanned for fast entry to the mypostman.sg web site.
Mentioned SingPost’s Singapore head and chief government of postal companies Vincent Phang: “Whereas primarily aimed toward rising SingPost’s service requirements, what we hope this marketing campaign does can also be to foster a spirit of group and to encourage residents to get to know their postman, who supplies a public service.”
The scores “is not going to be tied to incentives” for its postmen, which quantity over 1,100 now.
30% Drop In Complaints In Could 2019
In February, SingPost introduced new measures to enhance its service requirements after it was fined $100,000 by the Infocomm Media Growth Authority (IMDA) for failing to ship mail on time in 2017.
Then, a SingPost spokesperson shared that it “stays deeply dedicated to its accountability as Singapore’s nationwide postal company” and urged the general public to be affected person whereas adjustments to its processes had been being carried out.
Some measures introduced then embody decreasing the workload of postmen, upgrading the talents of its postal staff to “deal with the e-commerce increase”, hiring extra postmen and workers at put up workplaces, and even enhancing postmen’s remuneration with incentives for profitable deliveries.
These measures have seen constructive outcomes, as Minister for Communications and Info S. Iswaran shared final week in Parliament that there are “early indicators of enchancment”.
For one, SingPost noticed a 30% drop within the variety of letter and parcel supply complaints in Could in contrast with the month earlier than.