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Earlier this month, the Land Transport Authority (LTA) revised its tips to permit taxis and private-hire operators to take audio recordings of their vehicles.
Beforehand they had been allowed to equip vehicles with inward-facing in-vehicle recording units (IVRDs) that solely take video, with out audio.
The up to date tips take impact immediately (15 July 2019), and Gojek is the primary firm to announce that it’s on board.
In response to Straits Instances, Gojek despatched out a message to tell customers that they are going to be permitting inward-facing video and audio recorders of their vehicles.
Gojek customers would have obtained an e mail that introduces and explains a information to in-vehicle recording units in Gojek vehicles.
An analogous information with extra particulars may be discovered within the app’s ‘Assist’ tab, beneath ‘Basic’.
Screenshot in Gojek app
On this web page, Gojek explains that the IVRDs are meant to “enhance security and safety” and assures customers that solely “related authorities just like the Singapore Police Drive and LTA” can have entry to the recordings—not even the motive force can view them.
Moreover, the video footage and audio recordings will solely be stored for as much as seven days.
Though Gojek is transferring ahead to undertake inward-facing IVRDs, the corporate is not going to be finally making the selections to put in them.
“The choice to put in an IVRD is taken by the person automobile homeowners and fleet companions—and we’ll work along with them to make sure they perceive their tasks beneath these new tips,” a Gojek spokesperson informed Vulcan Put up.
These tasks embrace making certain that the IVRD put in is from an LTA-approved provider.
If a consumer will get paired with a automobile that has an IVRD, they are going to obtain a notification to allow them to know as soon as the reserving is confirmed.
Gojek advises that riders who obtain the notification however don’t want to be recorded can cancel the journey and e-book a brand new one.
“We’re dedicated to offering an ideal ride-hailing expertise in Singapore and can work intently with the LTA to know and cling to the brand new IVRD laws,” stated the spokesperson.
Whereas the agency believes IVRDs will enhance security and “assist to resolve points” between drivers and riders, they emphasise that customers ought to nonetheless strategy Gojek’s buyer care staff, by way of the in-app assist operate, because the “first port of name”.
In the mean time, Seize has not put in any IVRDs in its vehicles but, however the firm hasn’t said if they are going to implement this sooner or later.
Singapore taxi corporations haven’t revealed any choices on the matter both.
Featured Picture Credit score: Motor1