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Returns & Replacements
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Return Policy for Items Purchased Online at SurfAvenueMall.com
We understand that returning products is often a frustrating experience, but SurfAvenueMall.com makes this process a simple one. If you are not satisfied with your purchase, we will gladly help you to return your product, when it falls within the guidelines below.
Return your item anytime from the date you received your item(s) within the timeframe below:
1] 14 days for computers, monitors, projectors, camcorders, digital cameras, and radar detectors
2] 30 days for all other products
** The above timeframe is a tentative one and can vary from product to product and have a different timeframe specified by a Merchant/Vendor for a particular product.
Some items are not covered under the Returns Policy:
1] Completed installation services
3] Digital Content
4] Items that have been damaged through customer use or abused
5] Non-defective, opened computer software, movies, music and video games
Items that are defective, damaged in shipping, or incorrect
If you return an item that is defective, is not the item you ordered, or was damaged in shipping, you will receive a credit. You may then choose to purchase a replacement item in the store or online.
SurfAvenueMall.com is not able to exchange items purchased online at this time.
A restocking fee is applicable in some product categories, unless the item is defective, or the fee is prohibited by law.
Missing item or damaged product fee
If the product is missing the original box, packaging material, contents, accessories and/or manuals, a missing item or damaged product fee may be charged.
To protect your personal data
Please remove all personal data (e.g. computer or wireless phone data) from any returned products. SurfAvenueMall.com is not responsible for any personal data left on or in a returned product.
SurfAvenueMall.com reserves the right to deny any return. Additional exclusions may apply.