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High-Grade Hand Woven Leather Car KeyChain 360 Degree Rotating Horseshoe Buckle Jewelry Key Rings Holder Genuine Bag Pendant
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Hassle Free Returns
No questions asked, 30 days return policy.
All orders are shipped in 1-3 business days.
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1. Due to the difference between different monitors, the pictures may not reflect the actual color of the item.
2. Compare the detail sizes with yours, please allow slight difference due to manual measurement.
Welcome to choose more products in our shop ：
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1. There are many payment methods available on Aliexpress such as Alipay, credit cards,real-time bank transfers, offline payments (bank transfers and Western Union).You can choose a method which is the most convenient for you. To protect your interests,your payment will be temporarily held by Alibaba, and will not be released to us until you receive your order and are satisfied with it.
1.When we have received your order information and payment, we usually 2-5 days to complete the delivery, we provide logistics tracking information. However, due to certain factors and regional issues that may lead to delay in delivery, hope to be able to understand, transit time is usually 15-40 days, please be patient.
2. If you need faster transport logistics mode, you can choose other ways, please contact us.
3. We are not responsible for any custom duty or import tax.
4. The order will be sent to your hand by the shipping company within the delivery time refering to the list of shipping services below. If you didrsquot receive the package within the time of delivery ,please contact us, we will deal with it and respond to you in 24 hours.
1. We fully guarantee our items. All items are in brand new condition unless specified otherwise elsewhere in the description.
2. All returns – defective or otherwise – have to be preauthorized. Please contact us to get an authorization and returning address before sending the item back.
3. In all cases, buyers pay shipping fees at their own cost to return products for exchange or refund. We will be responsible for the postage of replacements.
1. If you have any questions, please be free to contact with us, we will answer your questions ASAP
2. We will answer your question via email, please check your email for the answers.
1. Please e-mail me before leaving feedback if you are unhappy with your item, so we can work it out.
2. International Buyers, Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost.
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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||1-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Surfavenuemall.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://surfavenuemall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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