1.About Customs Tax and Duty: Import duties and taxes are the buyer’s responsibility. Please be aware of that.If You have specific requirement , Please inform us by leaving us messages in the order.
2. Does it have Google Play and Multi-language?
All our phones have Google Play Store Pre-Installed and Support Multi-language, like: Spanish,Russian,German,French,Polish,Portuguese,Italian,etc…(but the language localization may not be 100% accurate and there can be English words for some menu, please be noted.)
3.About mobile phone packing:
We need to open the original sealed box to check the phone function and install custom Multi-language ROM and Google play store, some ROM may not support OTA Update. So the phone will come unsealed. But they are 100% brand new Guaranteed.
4.How to check whether the phone can work in my country? Please click following link to check whether the phone can be used in your country. (Copy the link address and paste to your web browser)
5.Why the phone’s real memory is less? The actual available internal phone storage is less than specified data because the android System and Apps take space. For example, the phone Rom is 32GB, but the free space is only 28GB or less. We can’t accept dispute for ROM/RAM data difference.
6.About Shipment: Generally we ship the package via the .The AliExpress Standard Shipping is official shipping way suggested by aliexpress. You can check it from the following link: If you want the faster shipping way, you can choose the DHL while you make the order.
Original Leagoo Kiicaa Power 4000mAh Mobile Phone 5.0” HD MT6580A Quad Core Android 7.0 2GB RAM 16GB ROM 8.0MP Dual Back Camera
The phone came in two weeks. Plus silicone case and headphones.
Rated 5 out of 5
08
by M***o
Good
Rated 5 out of 5
08
by A***W
The sound quality is not very, but for such money an excellent phone. Before ivanovo region took less than two weeks. The son is happy.
Rated 5 out of 5
08
by N***a
I bought myself in january 2018, i liked everything, especially that the phone is still alive, does not buggy, the battery holds very well so far. The parameters are slightly weak, and so a good and smart original phone. And this year they ordered the daughter for the birthday of the same. Came quickly, tracked to the end. In general, the hammer is sold, and we are happy. The child from games and video does not go out all day, and the battery lasts a day for 3, ..
Rated 5 out of 5
08
by J***o
Quickly shipped and delivered. Packing is just super, air bag, but it does not save the boxes from damage to packing.
Rated 5 out of 5
08
by A***o
Quickly shipped and delivered. Packing is just super, air bag, but it does not save the boxes from damage to packing.
Rated 5 out of 5
08
by V***j
ok
Rated 5 out of 5
08
by J***v
Thanks to the store. The seller did everything as i asked. The product is excellent. Seller recommend Everyone.
No more offers for this product!
Shipping Policy
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
1-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Surfavenuemall.com (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://surfavenuemall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
by K***a
The phone came in two weeks. Plus silicone case and headphones.
by M***o
Good
by A***W
The sound quality is not very, but for such money an excellent phone. Before ivanovo region took less than two weeks. The son is happy.
by N***a
I bought myself in january 2018, i liked everything, especially that the phone is still alive, does not buggy, the battery holds very well so far. The parameters are slightly weak, and so a good and smart original phone. And this year they ordered the daughter for the birthday of the same. Came quickly, tracked to the end. In general, the hammer is sold, and we are happy. The child from games and video does not go out all day, and the battery lasts a day for 3, ..
by J***o
Quickly shipped and delivered. Packing is just super, air bag, but it does not save the boxes from damage to packing.
by A***o
Quickly shipped and delivered. Packing is just super, air bag, but it does not save the boxes from damage to packing.
by V***j
ok
by J***v
Thanks to the store. The seller did everything as i asked. The product is excellent. Seller recommend Everyone.