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Digital cell telco Zero Cell had its license suspended on 12 March by the Infocomm Media Improvement Authority (IMDA).
The Australia-based firm has been Singapore’s second digital cell telco because it launched right here in 2017, however lately discontinued its providers three months in the past.
In IMDA’s assertion yesterday, the authority stated Zero Cell did not “deal with excellent billing disputes with ex-subscribers” regardless of being reminded.
IMDA has up to now labored with Zero Cell to minimise the affect on about 230 former customers, together with porting their numbers to different telcos.
It’s now aiding 12 remaining former customers with their excellent billing points, and advises affected prospects to cease any recurring auto-payment preparations they’ve with Zero Cell.
Apart from a direct suspension of its license, IMDA additionally blacklisted Zero Cell and its administrators.
If Zero Cell fails to resolve all remaining billing disputes, its license will probably be cancelled on 18 March.
Prospects Have Tough Experiences With Zero Cell
In December, Zero Cell introduced the cancellation of their cell service plans, citing a have to “step again” and reassess the market panorama.
Zero Cell CEO Glenn Mohammed stated the corporate had been going through “sabotage” from opponents, comparable to pretend service functions and critiques.
He additionally stated a excessive variety of prospects had been abusing their credit score phrases and defaulting on funds for months.
Once we reported on this, some Zero Cell customers shared feedback about their poor experiences with the digital telco.
Screenshots from Vulcan Put up Fb
Some points included SIM card activation, sluggish customer support, and being wrongly billed for providers that had been meant to be “limitless” of their plans.
Following the cessation of their two Zero X and Zero Xs plans, Zero Cell promised to return with “new and modular pricing plans” in coming days.
Nonetheless, the agency by no means adopted by means of with releasing any new providers.
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Featured Picture Credit score: Zero Cell